Your privacy is fundamental to our business. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Nexus Realestate Hub ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.
This policy applies to all information collected through our website (nexusrealestatehub.com), mobile applications, email communications, and any related services, sales, marketing, or events (collectively, the "Services").
By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not access or use our Services.
We collect information about you in several ways when you use our Services. The types of information we may collect include:
We collect personal information that you voluntarily provide to us when you:
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address | Communication, service delivery, property matching |
| Demographic Information | Age, gender, occupation, income range | Property recommendations, market analysis |
| Property Preferences | Location preferences, budget range, property type | Customized property searches and recommendations |
| Financial Information | Income verification, pre-approval status, credit information | Mortgage assistance, property qualification |
| Transaction Data | Purchase history, property interests, viewing history | Service improvement, personalized recommendations |
When you access our Services, we may automatically collect certain information about your device and usage patterns:
We may receive information about you from third-party sources, including:
We use the information we collect for various legitimate business purposes, including:
We process your personal information based on legitimate interests, contractual necessity, legal compliance, and your consent where required. You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.
We may share your information in the following circumstances:
We may share your information with trusted third-party service providers who assist us in operating our business:
We may share information with business partners in the real estate industry:
We may disclose your information when required by law or to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
All third parties with whom we share your information are required to maintain appropriate security measures and use your information only for the purposes we specify. We conduct due diligence on our partners to ensure they meet our privacy and security standards.
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices and respond promptly to any security incidents.
You have several rights regarding your personal information, depending on your location and applicable laws:
You can request a copy of the personal information we hold about you, including details about how we process it.
You can request that we correct any inaccurate or incomplete personal information we have about you.
You can request that we delete your personal information in certain circumstances, such as when it's no longer necessary for our purposes.
You can request that we limit how we process your personal information in certain situations.
You can request a copy of your personal information in a structured, machine-readable format.
You can object to our processing of your personal information for direct marketing or other purposes based on legitimate interests.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days and may require verification of your identity.
Contact us with your privacy request and provide necessary identification.
We verify your identity to protect your personal information from unauthorized access.
We review your request and gather the necessary information or take the requested action.
We provide you with the requested information or confirm completion of the requested action.
Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Our website may include social media features and widgets. These features may collect information about your IP address and the pages you visit on our website, and may set cookies to enable proper functionality.
We may integrate with third-party services to enhance our offerings:
As we operate across Canada and the United States, your personal information may be transferred to and processed in countries other than your country of residence.
We ensure that any international transfers of personal information are conducted in accordance with applicable privacy laws and include appropriate safeguards:
Your personal information may be processed in the following locations:
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
| Information Type | Retention Period | Reason |
|---|---|---|
| Contact Information | 7 years after last contact | Business relationship maintenance, legal compliance |
| Transaction Records | 7 years after transaction completion | Legal and regulatory requirements |
| Marketing Data | Until consent is withdrawn | Ongoing marketing communications |
| Website Analytics | 26 months | Website improvement and analysis |
| Support Communications | 3 years after resolution | Quality assurance and dispute resolution |
When we no longer need your personal information, we securely delete or destroy it using industry-standard methods to prevent unauthorized access or reconstruction.
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.
Parents or guardians who believe their child has provided personal information to us can contact us to:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes to this Privacy Policy, we will:
Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
We are committed to addressing your privacy concerns promptly and thoroughly.
privacy@nexusrealestatehub.com
+1 (416) 555-0123
info@nexusrealestatehub.com
123 Business Street
Toronto, ON M5V 3A8
Canada
We strive to respond to all privacy inquiries within 48 hours during business days. For complex requests, we may require up to 30 days to provide a complete response.